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RedPanda - Ticketing System
An internal ticketing management tool with intelligent ticket assignment based on severity levels and comprehensive ticket management features.
📅2 years (2023-2025)
👤Lead Developer
Angular.NETMySQLTypeScriptC#
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About this project
RedPanda is a comprehensive internal ticketing system designed to streamline support operations. The platform features intelligent ticket routing based on severity levels (SN1/SN2), ticket transfer capabilities, and full lifecycle management. Built with clean architecture principles to handle complex business logic and multiple conditional workflows.
Key Features
- ✓Intelligent ticket assignment based on severity
- ✓Multi-level support tiers (SN1/SN2)
- ✓Ticket transfer and escalation
- ✓Comprehensive ticket lifecycle management
- ✓Role-based access control
Technical Challenges
- •Managing complex conditional logic for ticket routing
- •Maintaining clean and maintainable code architecture
- •Implementing secure role-based access control
- •Handling multiple ticket states and workflows